Return & Refund Policy

Last Updated: October 1, 2026

At Luvoria, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or significantly different product, you may be eligible for a return or replacement.

Eligibility for Returns

To be eligible for a return or replacement:

  • You must contact us within 7 days of receiving your order.

  • The product must be unused and in its original condition, where applicable.

  • The product should be returned with its original packaging and accessories.

  • You may be required to provide photographs or videos showing the issue with the product.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as possible with:

  • Your order number

  • Your name and contact information

  • Photos or videos showing the problem

After reviewing the issue, we will determine whether the product qualifies for a replacement, return, or refund.

Wrong Product Received

If you receive an incorrect product, please contact us within 7 days of delivery. We will review the order and, where applicable, arrange a replacement or another suitable solution.

Change of Mind

Returns due to a change of mind may not be accepted, particularly for products that have been used, opened, or damaged after delivery.

Refunds

If your refund is approved, the refund will be processed according to the original payment method and applicable payment-provider procedures.

For Cash on Delivery orders, refund arrangements may require additional information from the customer.

Return Shipping

If the return is due to a defective, damaged, or incorrect product, Luvoria may cover reasonable return shipping costs where applicable.

For other types of returns, the customer may be responsible for return shipping costs.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions. Any such restrictions will be communicated where applicable.

Processing Time

Once we receive and inspect a returned product, we will notify you regarding the status of your return or refund.

Contact Us

For return or refund requests, please contact us through our Contact Us page and include your order number and details of the issue.

Luvoria
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